Terms of service

 

These Terms govern use of hollertagu.shop and purchases made through the store. “We,” “us,” and “our” refer to the business operating the storefront. Review these Terms together with our Return and Refund Policy, Shipping and Delivery Policy, Privacy Policy, and Legal Notice before ordering. Nothing in these documents excludes rights that applicable law makes non-waivable.

1. Eligibility and Permitted Use

You must have legal capacity to enter into the transaction or act with appropriate authority and supervision. Use the website for lawful purposes and provide accurate information when ordering or contacting us. You must not impersonate another person, use an unauthorized payment method, transmit malicious code, interfere with security, or attempt to access another customer's information.

If an account feature is available and you create an account, protect your credentials and notify us of suspected misuse. You are not automatically responsible for activity resulting from our failure to meet a legal security obligation.

2. Product Information and Availability

Product descriptions, options, prices, and availability are displayed on the website. We take reasonable care to keep them accurate. Screen differences may affect color appearance, but this does not excuse delivering goods that materially differ from their description.

We may update the selection or correct errors prospectively. If a material error affects an order you placed, we will explain it and seek your agreement to any change or cancel and refund the affected order. We will not impose a higher price or substitute a materially different product without your consent.

3. Orders and Acceptance

Submitting an order is an offer to purchase the selected goods. An automated acknowledgment confirms receipt; acceptance occurs when we issue a dispatch confirmation, unless we expressly confirm acceptance earlier. If we take payment before acceptance and cannot accept the order, we will promptly refund it.

We may decline an order for a legitimate reason, such as unavailability, an unsupported delivery destination, an unresolved payment issue, suspected fraud, or a legal restriction. Decisions will be made consistently with applicable law. We will notify you using the contact information associated with the order.

4. Prices, Taxes, and Payment

The currency and total payable are shown at checkout. Applicable sales tax is calculated as required. Standard shipping is free for all accepted orders, with no minimum purchase. Optional charges will be disclosed before purchase and require your selection or agreement.

You authorize collection of the disclosed amount using your selected payment method. Payment providers may apply their own terms, currency conversion, or bank charges, which are outside our control. We do not use a later policy update to change the agreed price of an accepted order.

5. Delivery and Returns

Normal order processing takes 1–3 business days, followed by 6–9 business days for standard shipping, for an estimated total of 7–12 business days. Business days are Monday through Friday, excluding United States federal holidays. Our Shipping and Delivery Policy explains delivery problems and delay procedures. Our Return and Refund Policy provides a 30-day change-of-mind request period and separate treatment of defective, damaged, or incorrect goods.

Delivery estimates do not eliminate our obligation to provide appropriate delay notices, cancellation options, or legally required refunds. A carrier investigation does not suspend mandatory remedies indefinitely.

6. Intellectual Property and Customer Content

Website text, designs, images, and other content belong to their respective owners or licensors. You may use the website to shop and keep reasonable personal records of your transactions. Commercial copying, redistribution, or misuse of protected content requires permission unless otherwise allowed by law.

If you voluntarily submit a review or product feedback for publication, you retain ownership and grant us a nonexclusive permission to display and reproduce it for that purpose. Do not include unlawful content, third-party confidential information, or material you have no right to submit. Nothing here restricts honest consumer reviews or imposes a penalty for lawful criticism.

7. Third-Party Services and Website Availability

Checkout, hosting, payment, and linked services may be supplied by third parties. Separate provider terms may apply to your use of their services. We remain responsible for our own obligations to you as the seller.

Website availability may be interrupted by maintenance, technical faults, or events outside reasonable control. We will make reasonable efforts to address problems affecting orders. Such events do not excuse a refund, notice, or other remedy required by law.

8. Warranties and Liability

We do not guarantee uninterrupted website operation. However, no general website disclaimer excludes an express product promise, an applicable implied warranty, or a remedy for goods that are defective, unsafe, or not as described.

To the extent permitted by law, we are not responsible for losses that are too remote or not legally attributable to our conduct. We do not exclude liability for fraud, willful misconduct, gross negligence, or any other liability that cannot lawfully be excluded. Your payment-card dispute rights and statutory remedies remain intact.

9. Governing Law and Disputes

Illinois law and applicable United States federal law govern these Terms, subject to mandatory consumer protections that apply where you reside. Contact us first if you would like assistance resolving a concern, but doing so is not a prerequisite to exercising a statutory remedy.

These Terms do not require binding arbitration, waive class proceedings, or prevent a claim in a court or forum with lawful jurisdiction. You may also contact the appropriate consumer-protection authority.

10. Meaning of Key Transaction Terms

An “order” is the purchase request submitted through the storefront. An “order acknowledgment” records receipt of that request. “Dispatch” means transfer of the goods to the carrier, not merely production of a shipping label. “Business days” are Monday through Friday, excluding United States federal holidays; a period stated in calendar days includes weekends and holidays.

References to a customer, you, or your mean the person using the store or placing the order, as the context requires. The business operating hollertagu.shop is the seller for purchases made directly through this storefront. Use of a commerce platform or payment processor does not make that provider the seller or transfer our contractual obligations to it.

11. Information Presented Before Purchase

The product description, selected variant, price, quantity, and checkout disclosures identify the purchase being requested. Review those details before submitting the order. If a material feature is unclear, ask us for clarification. We will not rely on a general statement about image variations to excuse a product that materially fails to match the description agreed for your purchase.

Some items may include instructions, compatibility requirements, or age-appropriate use information. Read the information supplied for the particular product and use it as intended. An absence of a particular characteristic from a listing should not be treated as an express promise of that characteristic, but all representations we do make remain subject to applicable law.

12. Electronic Communications and Transaction Records

We may communicate through the email address or telephone number associated with the order for acknowledgments, verification, dispatch information, returns, refunds, and problem resolution. Please maintain accurate contact details and keep records relevant to your purchase. Contact us if an expected confirmation does not arrive after checking your spam folder.

Agreement to receive necessary order communications does not automatically constitute consent to optional promotional communications. Where electronic notices require a particular form of consent or delivery, we will follow the applicable requirements. A message sent to an incorrect address does not automatically satisfy a legal notice obligation if the law requires something more.

13. Verification, Fraud Checks, and Payment Holds

We may reasonably review payment authorization, address information, and unusual order characteristics to protect against fraud. If additional information is needed, the request should be proportionate to the issue. A verification step must not be used to collect unrelated sensitive information or indefinitely defer an existing shipping obligation.

A payment authorization may temporarily reduce available funds before a transaction is fully captured. Your payment provider controls its authorization-release process. If we cancel an order, we will take the appropriate step to cancel an uncaptured authorization or refund a captured payment. We will explain the action taken rather than describe every payment hold as a completed charge.

14. Offers, Discounts, and Pricing Errors

A promotional code applies only under the conditions disclosed for that offer, such as eligible products or an expiry date. We do not retrospectively add conditions after an eligible purchase. A discount applied to an order will be allocated fairly when part of that order is returned, as described in the Return and Refund Policy.

If a genuine price or listing error materially affects an order, we will identify it and explain the available resolution. We will not silently charge a corrected higher price, replace the product with a different one, or retain payment for goods we will not supply. Whether an accepted transaction can be canceled depends on the circumstances and applicable law.

15. Order Changes and Customer Cancellations

Contact ocheap12@gmail.com promptly if you need to change an item, quantity, contact detail, or shipping address. We will attempt a reasonable change before final fulfillment, but a change may not be possible once the parcel is in the carrier network. Any new price or optional charge resulting from an agreed modification will be explained before collection.

A preference-based cancellation request may be difficult to stop after dispatch. In that situation, the applicable return procedure normally provides the next step. This operational limitation does not restrict a statutory right to cancel for late shipment, misrepresentation, or another legally recognized reason. An order being marked “processing” is not a waiver of those rights.

16. Shipping Commitments and Delay Notices

Our standard arrangement is free outbound standard shipping, 1–3 business days for processing, and 6–9 business days for transportation. The combined estimate is approximately 7–12 business days. A different commitment for a specific product must be clearly disclosed before purchase. We will not add an undisclosed processing interval to a previously stated total.

If shipment cannot occur within the applicable promised period, we will provide the required notice and cancellation option and obtain any legally required consent to a delay. A customer entitled to a refund will not be required to accept a replacement or store credit. We remain responsible for our seller obligations even when a carrier or supplier causes the underlying difficulty.

17. Delivery Evidence and Allocation of Responsibility

Provide an accurate deliverable address and any relevant unit or building information. If delivery fails because of an address error, we will review the facts and explain any lawful redelivery options or costs before arranging another shipment. We bear costs attributable to our own error rather than automatically charging the customer.

Delivery scans, photographs, signatures, and customer information may help establish what occurred, but no single tracking status automatically resolves every dispute. If a parcel is misdelivered or lost while we remain responsible for it, an appropriate remedy will be provided. The Shipping and Delivery Policy explains additional procedures without limiting mandatory consumer protections.

18. Returns, Refunds, and the Confirmed Return Address

Customers may request an eligible preference return within 30 calendar days after delivery and send the approved return within 14 calendar days after receiving instructions, unless an extension is agreed. The return address is 603 MOHICAN TRL, LK IN THE HLS, IL 60156, United States, which is also our business address. Contact us before sending the parcel so we can identify and process it.

We do not charge a restocking fee for an eligible return or deduct an original standard shipping fee that was free. Responsibility for return postage depends on whether the return concerns a customer preference or a seller-responsible issue. Defect remedies and other non-waivable rights are not restricted to the voluntary 30-day window.

19. Acceptable Use of the Storefront

You must not deliberately interfere with checkout, bypass access controls, submit fraudulent transactions, collect another person's private account information, or upload malicious code. You must not use the storefront to impersonate our business or misrepresent your authority to act on our behalf. Lawful research, ordinary browsing, and legitimate consumer complaints are not prohibited merely because they are inconvenient to the store.

We may take proportionate steps to protect the service from misuse. Suspending access does not remove an obligation to fulfill or refund an existing lawful order, respond to a valid privacy request, or provide a legally required remedy. Where appropriate, we will provide a way to contact us about an affected transaction.

20. Reviews, Feedback, and Content Moderation

Where a public submission feature is offered, submit only content you have the right to share. Do not publish another person's address, payment details, or private correspondence without an appropriate basis. We may remove content that is unlawful, exposes private information, contains malicious material, or is unrelated spam, subject to applicable law.

We do not require a transfer of ownership of a consumer review or prohibit an honest unfavorable review. Permission to display a public review is limited to the purpose described in these Terms and does not convert a private complaint into a public testimonial. A refund or remedy will not be conditioned on deleting lawful criticism or signing a non-disparagement promise.

21. Privacy and Independent Service Terms

Personal information is handled as described in the Privacy Policy. These Terms do not create blanket consent to every possible form of data processing. Optional marketing, cross-service tracking, and other activities that require a distinct notice or choice must be handled according to applicable privacy law.

When you choose to use an independent payment or other third-party service, its terms govern that separate service to the extent applicable. A provider's rules do not override our commitments as seller or your mandatory rights. We will not direct every order complaint to a platform simply because its technology was used for checkout.

22. Warranty Questions and Product Safety

Any express product warranty should be read with its actual scope and conditions. We do not use a general “as is” statement to remove an applicable implied warranty or excuse an incorrect description. If a product appears unsafe or defective, stop use where appropriate and contact us for suitable next steps.

A customer need not perform a hazardous repair, ship an unsafe item through an unsuitable service, or continue using the product to preserve a valid claim. Remedies depend on the product, the issue, and applicable law. A manufacturer or service provider may have separate obligations, but referring to those obligations does not eliminate our own.

23. Liability, Mitigation, and Events Outside Control

Responsibility for a loss is determined by the relevant facts and applicable legal principles, including causation, foreseeability, and any duty to take reasonable steps to limit avoidable harm. We do not impose a blanket liability cap equal to the purchase price where that would improperly exclude a claim. Nothing here excludes responsibility that the law prohibits us from limiting.

Severe weather, government action, carrier interruptions, and similar events can affect performance. We will take reasonable steps to address the effect and communicate about affected orders. Such events do not authorize indefinite retention of payment for unshipped goods or erase legally required cancellation, refund, or product-safety obligations.

24. Resolving Disagreements and Continuing Rights

Send a description of the concern and the order reference if you would like us to review a disagreement. We will consider the transaction information and explain our position. Contacting customer service is not a contractual requirement to exhaust internal remedies before using a lawful payment dispute, small-claims procedure, court claim, or government complaint route.

These Terms do not impose mandatory arbitration, a class-action waiver, an exclusive distant forum, or an artificially shortened statutory limitation period. Applicable Illinois and federal law govern subject to mandatory protections elsewhere. A change to these Terms applies prospectively and does not remove rights arising from an earlier transaction.

25. Changes, Severability, and Contact

Updated Terms will be posted with a revised date and apply prospectively. The terms agreed for an existing purchase continue to govern that purchase unless a lawful change is separately agreed. If a provision is unenforceable, the remaining provisions continue to the extent legally possible. Failure to enforce a provision immediately is not a waiver of future lawful enforcement.