Refund policy

 

This policy applies to purchases made directly through hollertagu.shop. Please read it before placing an order and retain your order confirmation. The voluntary return terms below supplement, and do not replace, rights available under applicable consumer and warranty laws.

1. Thirty-Day Return Period

You may request a change-of-mind return within 30 calendar days after the item is delivered. Contact us within that period using the details below. For items delivered separately, the period runs from the delivery date of the particular item being returned.

For an ordinary change-of-mind return, the item must be unused, unworn, unwashed, and in its original condition, with its included accessories, labels, and original packaging. Reasonable examination to establish that an item is correct is permitted, provided it does not involve use or damage. These conditions do not bar a valid claim for defective or misdescribed goods.

2. How to Request a Return

1. Email ocheap12@gmail.com with your order number, the item you want to return, and whether your request concerns a change of mind or a product problem.
2. We normally review return requests and communicate instructions within 1–3 business days after receiving the information reasonably needed to assess the request. Contacting us in time preserves your request while we arrange those instructions.
3. Send the approved return within 14 calendar days after receiving the instructions, unless we agree to an extension. Retain a shipping receipt and tracking information where available.

Do not send a return to our business contact address without receiving return instructions. Our return address is the same as our business address: 603 MOHICAN TRL, LK IN THE HLS, IL 60156, United States. An order confirmation or another reasonable proof of purchase is sufficient to identify the transaction.

3. Return Shipping and Fees

For a change-of-mind return, you pay the actual return shipping cost. We do not charge a restocking fee and do not deduct the original free standard shipping cost from an eligible refund. Pack the item securely; responsibility for damage caused by inadequate return packaging will be assessed fairly and subject to applicable law.

If the item arrived damaged, defective, or different from what you ordered, we cover reasonable necessary return shipping through a prepaid method or an agreed reimbursement. We will not require you to incur an undisclosed shipping expense to remedy our error.

4. Damaged, Defective, Incorrect, or Missing Goods

Please contact us as soon as reasonably possible after discovering a problem. Include a description and, where practical, photographs of the item and packaging. We will assess the issue and arrange an appropriate refund, replacement, or other remedy required by law. A replacement is subject to availability and your agreement.

The 30-day change-of-mind period does not shorten any applicable legal warranty or remedy period. Missing original packaging, ordinary use needed to discover a hidden defect, or an inability to provide photographs does not automatically invalidate your legal rights.

5. Refund Processing

After receiving your return, we will inspect it and communicate the decision within 5 business days. Once your refund is approved, the refunded amount will be credited to your original payment method within 7 calendar days. This seven-day period includes our refund processing and the payment provider's posting time; it is not an additional waiting period after processing. Calendar days include weekends and public holidays. We will notify you when your refund is approved.

Refunds include the amount paid for the returned item and applicable refundable tax. For partial returns, order-level discounts are allocated fairly to the affected items. We do not substitute store credit for a monetary refund without your agreement. Any shorter statutory refund deadline takes precedence over these processing periods.

6. Exchanges and Order Cancellation

To request another size, option, or product, contact us. We can explain available exchange arrangements or help you return the original item and place a separate order. An exchange cannot be guaranteed before availability is checked.

You may request cancellation before dispatch. If dispatch has already occurred, our return procedure generally applies. Different rules apply where shipment is delayed: we will provide the notices, cancellation opportunity, and prompt refund required by applicable law. An internal processing status does not remove those rights.

7. Calendar Days and Business Days

The 30-day return-request period and the 14-day period for sending an approved return are measured in calendar days, including weekends and holidays. Administrative processing periods described as business days mean Monday through Friday, excluding United States federal holidays. A carrier delay does not change which days count toward a legal deadline.

The return period begins when the product is actually delivered. A tracking scan is relevant evidence, but a scan entered in error does not start the return period before delivery occurs. If the delivery date is disputed, tell us what happened so we can review the available evidence. For separate parcels, each item's delivery date is considered individually.

8. Proof of Purchase and Authorized Requests

Please provide an order number, confirmation email, receipt, or another reasonable record that allows us to identify a purchase made through hollertagu.shop. If you have lost the confirmation, contact us using the email address associated with the order and provide the approximate purchase date and item details. Do not send a complete bank statement when a limited transaction reference will suffice.

A purchaser may authorize another person to help with a return. We may ask for proportionate confirmation before disclosing order information or issuing instructions. A gift recipient can contact us for assistance, but a monetary refund ordinarily goes back to the original payment method rather than a different recipient's account.

9. Condition Assessment for Preference Returns

For a voluntary change-of-mind return, reasonable examination means handling necessary to check the item without putting it into ordinary use. Where relevant, this may include inspecting a finish, checking the supplied components, or trying on an item briefly in a clean environment to assess fit. Washing, alteration, extended wear, installation that changes the item, or use that causes damage can affect eligibility.

We assess the actual condition rather than applying an undisclosed penalty. If we believe the item does not meet the stated conditions, we will describe the issue and the available next steps. A missing component, damaged package, or mark on the item will be considered in context, including whether it was already present when you received the goods.

10. Product-Specific Return Conditions

Any special change-of-mind restriction for a particular product must be clearly disclosed before purchase and consistent with applicable law. We do not add a final-sale restriction after an order has been placed or infer a restriction solely from a discounted price. A promotion does not, by itself, remove the ordinary return terms.

Where a product's nature makes a special condition relevant, such as a genuinely personalized item or a health-related seal, the applicable condition must be explained for that listing. Even a valid preference-return restriction does not automatically exclude a remedy when the item is defective, unsafe, incorrect, or materially different from what was promised.

11. Return Address and Package Identification

Return address: 603 MOHICAN TRL, LK IN THE HLS, IL 60156, United States. This is the same as our company address. Please first contact ocheap12@gmail.com so we can record the request and provide instructions for identifying the return. Include the order number and the name used for the purchase inside the package or as otherwise instructed.

Do not include unrelated products, payment cards, cash, or identity documents in the parcel. The address does not promise an in-person counter service or an unarranged hand-delivery appointment. If a return is already on its way without prior contact, notify us promptly; a missing authorization reference does not automatically invalidate a statutory remedy.

12. Packing, Tracking, and Return Transit

Use packaging appropriate to the product and protect loose components so they are not damaged during transportation. Remove or cover obsolete shipping labels to avoid misrouting. A tracked service is recommended for a return you arrange yourself, and you should retain the dispatch receipt until the matter is resolved.

If we provide a prepaid label, follow its carrier and service instructions and ask us for help if it does not work. Where you independently select the return carrier, a loss during return transit will be assessed using the shipment evidence and applicable law. We do not reject a return solely because a carrier's online tracking page is incomplete when other reliable delivery evidence exists.

13. Inspection and Disputed Return Decisions

Our inspection checks that the returned item corresponds to the purchase, includes the relevant components, and meets the conditions applicable to the reason for return. We may distinguish packaging damage from product damage and consider evidence that a fault existed before delivery. Our decision will identify any material issue rather than simply state that the return failed inspection.

If you disagree with a decision, reply with the order number and explain the point you would like reviewed. We will consider additional relevant information. An internal review does not require you to waive a payment dispute, legal claim, or complaint to a consumer authority, and it does not extend a statutory time limit unless the law permits it.

14. Refund Amounts, Discounts, and Bundles

The refundable amount is based on what you actually paid for the returned goods, together with applicable refundable tax. If an order-level discount covered several items, we allocate that discount fairly to the returned items. We will not refund more than the amount paid for the affected transaction or recover an original standard shipping fee that was offered free.

For a bundle sold as one product, returning all included components may be necessary for a full change-of-mind refund. For separately priced items, a partial return does not automatically require returning the entire order. Any consequence for a genuinely conditional promotional benefit must have been disclosed before purchase and must not defeat a statutory remedy.

15. Payment Method and Refund Traceability

We send approved monetary refunds to the original payment method whenever possible. If that method is closed or cannot receive a refund, we will work with the payment provider and verify an appropriate alternative rather than ask you to disclose sensitive financial credentials by email. We do not require acceptance of a voucher in place of a cash-equivalent refund owed by law.

If the refund has not been credited within 7 calendar days after approval, contact ocheap12@gmail.com or call +1 847 593 2383 with your order number. We will promptly trace the refund with the payment provider, provide the available transaction reference, and work to resolve the delay. We do not add a separate bank posting period to the stated seven-day deadline. Any shorter mandatory refund deadline takes precedence.

16. International Returns and Government Charges

Where we accepted an international order, return shipping may involve customs documentation. Describe the contents accurately and follow the carrier's instructions for returned goods. We will provide available order information reasonably needed to identify the original purchase. Do not declare a false value or describe goods inaccurately to avoid duties.

Government duties or charges paid directly to a customs authority are generally subject to that authority's refund procedures. We will explain any information we can provide in support of an application. We do not impose an undisclosed handling deduction or shift costs resulting from our own fulfillment error to the customer through a general customs disclaimer.

17. Safety Issues and Products That Should Not Be Used

If a product appears unsafe, stop using it where appropriate and contact us with a description of the concern. Do not attempt a repair solely to qualify for a return. If ordinary shipping would be unsafe, ask for suitable instructions before sending the item; some damaged goods may require special handling rather than an ordinary parcel label.

A product-safety issue will be handled according to its circumstances and applicable obligations. The voluntary 30-day period does not override a recall remedy or other mandatory protection. We will not require continued use, disposal of evidence, or an unnecessarily hazardous return method as a condition of reviewing the concern.

18. Delivery Problems, Chargebacks, and Duplicate Credits

A product that never arrives is a delivery problem, not an item you must somehow return before we consider a remedy. Contact us with the order details so we can investigate. For damaged or incorrect goods, we will explain whether a return is needed and who pays for it. A carrier investigation will not suspend an applicable legal remedy indefinitely.

You may use lawful payment-provider dispute procedures. If a refund and a payment-provider credit are both being processed, tell us so the records can be reconciled. We may seek correction of a duplicate reimbursement, but will not treat the existence of a dispute as grounds to withhold an otherwise required refund or penalize lawful complaint activity.

19. Contact for Returns and Refunds

Store: hollertagu.shop
Website: https://hollertagu.shop
Email: ocheap12@gmail.com
Telephone: +1 847 593 2383
Business contact address: 603 MOHICAN TRL, LK IN THE HLS, IL 60156, United States